Contact

Contact Information

Effective Date: July 22, 2026

Welcome to PotteryByMila. We are committed to providing clear communication and reliable customer support. If you have any questions regarding products, orders, shipping, returns, refunds, payments, or general inquiries, please contact us using the information below.

Business Information

Primary Contact Details

Customer Support Services

Our customer support team can assist with:

  • Order status and tracking inquiries
  • Shipping and delivery questions
  • Returns and exchanges
  • Refund requests
  • Payment and billing concerns
  • Product information requests
  • Technical website assistance
  • General customer service inquiries

Customer Service Hours

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Messages received outside normal business hours will be reviewed and answered during the next available business day.

Response Time

We aim to respond to customer inquiries within 24–48 business hours.

Response times may vary during weekends, holidays, or periods of unusually high inquiry volume.

Mailing Address

Official correspondence may be sent to:

300 S Biscayne Blvd
Miami, FL 33131
United States

Information to Include When Contacting Us

To help us assist you efficiently, please include:

  • Your full name
  • Your order number (if applicable)
  • The email address used for the order
  • A detailed description of your request
  • Any relevant supporting documents or photographs

Additional Store Policies

Customers may review the following pages for additional information:

  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Payment & Checkout Policy

Contact Us

Last Updated: July 22, 2026