Shipping policy

Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with PotteryByMila. This Shipping Policy explains how orders are processed, shipped, and delivered. Please read this policy carefully before placing an order.

Business Information

Store Name: PotteryByMila
Store Type: General Store
Website: potterybymila.myshopify.com
Business Address: 300 S Biscayne Blvd, Miami, FL 33131, United States
Phone: +1 551-409-2809
Email: support@potterybymila.com

Shipping Destinations

We currently ship to addresses located within the United States.

Free Shipping

We offer free standard shipping on all eligible orders delivered within the United States.

Any additional shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

Order Cut-Off Time

Orders placed before 5:00 PM are generally processed on the same business day.

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Handling Time

Handling Time: 1–2 Business Days

Handling time includes order verification, quality review, packaging, and shipment preparation.

Transit Time

Estimated Delivery Time: 5–8 Business Days

Transit times begin once the shipment has been transferred to the shipping carrier.

Total Estimated Delivery Time

Handling Time: 1–2 Business Days
Transit Time: 5–8 Business Days
Total Estimated Delivery Time: 6–10 Business Days

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather conditions, holidays, natural events, or circumstances beyond our control.

Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates may require up to 48 hours to appear in the carrier's system.

Address Accuracy

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

PotteryByMila is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Undeliverable Packages

Packages returned due to incorrect addresses, unsuccessful delivery attempts, refusal of delivery, or other delivery issues may require additional verification before reshipment.

Our support team may contact the customer to discuss available options.

Lost or Delayed Shipments

If your shipment appears delayed beyond normal transit times or is believed to be lost, please contact our support team.

We will work with the shipping carrier to investigate the shipment and provide updates whenever available.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the issue
Photos of the damaged item
Photos of the shipping packaging

This information helps us evaluate the issue and determine the most appropriate resolution.

Order Changes and Cancellations

Customers may request order changes or cancellations before order processing begins.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be available.

Sustainability Commitment

PotteryByMila supports environmentally responsible practices through sustainable sourcing efforts, reduced packaging waste, and the use of eco-conscious alternatives whenever reasonably possible.